It depends on whether you are looking for a true partnership or a transactional relationship. If you want the latter, then call an IT service provider when something isn't working, and they will charge you the billable hourly rate to fix it. In this scenario, the IT provider makes more profit if you continue to have issues, and you are less profitable because you always have computer issues. This is a relationship that is only advantageous for the IT service provider. An MSA is a true partnership. Why? Because the client pays a fixed monthly fee for IT services, it is in the IT service provider's best interest to reduce the client's problems and subsequent downtime. At the same time, clients are provided with strategic advice on utilizing technology to boost their business. This results in both the client and IT service provider being profitable and winning!

A standard MSA usually encompasses Proactive Technology Management, which includes managing updates and receiving reporting from hardware, unlimited remote and onsite support within specific locations, 24/7/365 critical after-hours support, strategic planning, cybersecurity solutions, managed cloud backup of servers and cloud environments, and third-party vendor management.

Managed Service Agreements usually include 24/7 monitoring and support, ensuring rapid response to any IT issues or emergencies at no additional cost. Expert teams are available around the clock to address your needs and minimize downtime, maximizing the reliability and availability of your IT systems.

MSAs typically centralize IT management, allowing you to offload the day-to-day tasks of maintaining and troubleshooting your IT infrastructure. This frees up your time and internal resources to focus on strategic initiatives and core business activities, increasing efficiency and productivity.

Yes, IT service providers recognize that each business has unique needs. MSAs can be customized to accommodate specific requirements, industry regulations, and growth objectives. Your IT provider should work closely with you to tailor their services, ensuring they meet specific needs and deliver maximum value.

Managed Service Agreements offer a predictable, fixed-monthly investment model. This allows you to budget effectively and avoid unexpected IT costs, providing greater financial stability for your business.

Strategic planning and roadmap meetings are typically facilitated as part of Managed Service Agreements (MSAs). These sessions enable evaluation of IT performance, addressing concerns, collaborative budget planning, and future IT initiative planning to ensure alignment with your business objectives.