ISPs Altering Service Strategies for Coronavirus - HUB TechMinutes

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ISPs Altering Service Strategies for Coronavirus

ISPs Altering Service Strategies for Coronavirus

In light of the coronavirus outbreak that swiftly swept across the globe, there have been efforts made by many telecommunications companies to make life easier for their customers. These customers are likely holed up at home, working remotely, if possible. One way or another, they are going to want Internet access, and in a show of solidarity, numerous ISPs and cell carriers are delivering.

Here, we’ll provide a quick list of what each provider is offering during the pandemic at the time of writing this.


  • Shaw Go WiFi is now accessible to everyone, not just Shaw customers.

  • Data caps on the internet have been eliminated.

  • Flexible payment arrangements available for customer's impacted by COVID-19.


  • Waiving all Easy Roam, Travel Passes and pay-per-use roaming charge for postpaid and small business customers until April 30.

  • Offering flexible payment options for consumer and small business customers who have been financially affected by the crisis

  • Offering FREE educational activities encouraging families to ‘Learn, Do and Share’ with our friends at Microsoft 


Bell MTS

  • Residental extra usage fees for internet are being waived until April 30, 2020.

  • Consumer and small businesses with Turbo Hubs, Turbo Sticks and MiFI devices get an extra 10GB of domestic usage and a $10 credit on existing plans for the next two billing cycles.

  • Flexible payment arrangements available for customer's impacted by COVID-19.


Keep in mind that most of these changes are likely only going to apply for the time that the coronavirus continues to impact daily life. However, the predictable frustration of returning to the status quo may be enough to sway these providers into making these changes permanent. Time will only tell.

How has your business been impacted by the COVID-19 outbreak? Share your experience in the comments.

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Monday, September 28, 2020

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