communications - HUB TechMinutes

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HUB TechMinutes

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Hosted VoIP Can Improve Customer Service

Have you ever run into this scenario? You are out of the office working with a customer, or perhaps at a trade show or event, and you really need to deal with an emergency with an upset client. You pull out your phone and give the client a call and make things right. All goes back to normal for a while. A few weeks later the client wants to discuss something else and calls your cell phone directly instead of using the proper channels. You politely try to direct them to use your business line, but as the months go by, they start racking up more and more calls to your cell phone, taking your valuable time when any one of your employees could have helped them.

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VoIP Is a Strong Communications Option

Over the past few years, VoIP has become an extremely popular solution for small businesses. In fact, 30 percent of today’s businesses use some sort of VoIP platform. There are many reasons why businesses are making the switch to VoIP. Today, we’ll explain a few. 

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Unified Communication Brings Big Benefits

With business' trying to feel out the situation, there is going to be some anxiety, some indecisiveness, even some fear about reopening too early (or too late). It may be a perfect time, however, to start to look at ways you can innovate your business. One way you can do that is by reinventing your business’ communications platform. 

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Cloud-Based Communications and Your Business

Cloud computing has been extremely useful for millions of businesses. With Infrastructure-as-a-Service (IaaS) and Software-as-a-Service (SaaS) titles providing sustainable computing options, and many businesses using the cloud for their organization’s data backup, cloud computing has become commonplace as a cost effective alternative to buying all types of IT. Another way that businesses are leveraging their monthly IT budget is on cloud-based communications platforms. This month we thought we would discuss cloud communications and how your business can benefit from making a switch.

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Why You Should Strongly Consider Video Conferencing

Not many people realize this, but the concept of video conferencing has been around for about as long as the telephone has been—shortly after he was awarded the patent for the telephone, Alexander Graham Bell was apparently working on a version that would also transmit pictures. Many years later, conferencing technology has finally reached the point where it is a very beneficial business tool. Let’s review a few of these benefits.

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HUB Tech Minutes

08 July 2020
A lot of people didn’t take the Coronavirus seriously when it was first discovered in late February. Now months later, as the pandemic rages on, people continue to work from home, have their hours cut, or be completely out of a job. For the business ...
07 July 2020
Have you ever run into this scenario? You are out of the office working with a customer, or perhaps at a trade show or event, and you really need to deal with an emergency with an upset client. You pull out your phone and give the client a call and m...
06 July 2020
As so many businesses have had to close their doors recently, remote work has become a very popular option. Unfortunately, this sudden shift has not been without negative side-effects. One such byproduct of this shift has been a serious overworking p...