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You always read about the multitude of ways you can improve your business, but next to zero of them talk about what amounts to the elephant in the room: your staff. The workforce is a massive expense for most businesses; and, if it isn’t, it’s likely because you do a lot of things yourself. So, knowing that it becomes important to understand the financials around the people you have working for you. Basically, each worker has a number, and if you are getting that number out of their efforts, interfering with their work dynamic (to try to get more out of them) may actually have the opposite effect.
I have heard Managed Services Providers (MSPs) compared to Insurance Companies. This is not accurate. You engage Insurance Companies to provide a service you hope not to use; you engage a Managed Services Provider to provide services you will use.