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We are classified as a managed service provider, which is only helpful if someone knows what managed services are. That’s why we’re taking a few minutes to review what it is that managed services are, and what a managed service provider does.
How many devices and technology solutions does your organization have to manage on a day-to-day basis? More often than not, small businesses have a limited quantity to work with for IT services, whether it’s a budget that’s too small or a workforce that’s too stretched. The problem is that IT troubles wait for no one, so you have to do everything you can to prevent them--even if it means asking for help from others.
I have heard Managed Services Providers (MSPs) compared to Insurance Companies. This is not accurate. You engage Insurance Companies to provide a service you hope not to use; you engage a Managed Services Provider to provide services you will use.
If you search and find 12 Internet sites to answer this question, you will receive 12 similar; yet not, answers.
Technology support is critical to the success of businesses, but investing in these solutions presents an entirely different problem--whether or not your business can afford an in-house support team. Depending on the budget, businesses often find themselves investing in IT support that’s both counter-productive and costly. We’re here to tell you that remote support and a help desk solution can mitigate costs and help you achieve a higher return on your investment.