HUB TechMinutes

Business technology news, tips and events.

HUB TechMinutes

Better business through better information.

Hosted VoIP Can Improve Customer Service

Have you ever run into this scenario? You are out of the office working with a customer, or perhaps at a trade show or event, and you really need to deal with an emergency with an upset client. You pull out your phone and give the client a call and make things right. All goes back to normal for a while. A few weeks later the client wants to discuss something else and calls your cell phone directly instead of using the proper channels. You politely try to direct them to use your business line, but as the months go by, they start racking up more and more calls to your cell phone, taking your valuable time when any one of your employees could have helped them.

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Communications You Can Use to Make Doing Business Easier

Business success relies entirely on communication. Think about it, a product or a service is entirely useless if there is no way to share or request information. Whether the communication is internal or external, the method upon which your business relies should be simple yet effective. Today, we will analyze the different methods your business can utilize. 

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Can We Get Some VoIP?

Your business needs a reliable telephone system, that much is true. What if you could get one for a fraction of the cost that you are currently paying? What if that system came with cutting-edge tools that make the telephone company’s offering look like old news? These aren’t hypothetical questions. You can get a full-featured telephone system with built-in options that makes doing business easier than ever, for a fraction of the cost that you are paying right now for your “enterprise” phone system.

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VoIP Has a Spam Problem

Robocalls plague the world’s smartphone users, but have you ever stopped to ask why you receive them in the first place? Why are robocallers able to hide behind a local number so that you pick up the phone? Scammers are actually using a business tool you may have heard of… Voice over Internet Protocol, or VoIP, a modern phone solution that in the hands of anyone else is extremely helpful.

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Out of Sight, Out of Mind: Technology You Never Think Of

For the modern worker, the technology your company provides is a big deal. In fact, it has been known to be a point of contention among younger workers when their organizations don’t provide them with top notch tech. So, to say that there is a focus on technology would be accurate. Regardless of what your business does, there is a good chance that if you use technology regularly that it is made possible by other technology that you’ve probably never heard about. We’ll take a look at some of this mystery tech and how it helps run the tech you have come to depend on at work and at home.

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