VoIP - HUB TechMinutes

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Hosted VoIP Can Improve Customer Service

Have you ever run into this scenario? You are out of the office working with a customer, or perhaps at a trade show or event, and you really need to deal with an emergency with an upset client. You pull out your phone and give the client a call and make things right. All goes back to normal for a while. A few weeks later the client wants to discuss something else and calls your cell phone directly instead of using the proper channels. You politely try to direct them to use your business line, but as the months go by, they start racking up more and more calls to your cell phone, taking your valuable time when any one of your employees could have helped them.

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Don’t Get Tricked: Phishing Attacks Pretending to be Voicemail Attachments

Human beings are naturally inquisitive creatures, which makes it all the easier for us to be convinced of different things. Cereal mascots promise wild flavors that will send kids on a Mom-approved adventure, magazine covers promise countless sure-fire ways to be rid of that stubborn belly fat, and—more sinisterly—phishing attacks promise to be something that they are not. As hackers have found, this tactic has proven to be worth investing time in.

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Unified Communication Brings Big Benefits

With business' trying to feel out the situation, there is going to be some anxiety, some indecisiveness, even some fear about reopening too early (or too late). It may be a perfect time, however, to start to look at ways you can innovate your business. One way you can do that is by reinventing your business’ communications platform. 

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The Benefits of Switching to VoIP

Every business needs some sort of telephone system. If you are looking to save some money, a Voice over Internet Protocol (VoIP) platform is a good place to start. However, VoIP can do more than just trim down your communications spend. There are many other options that VoIP can open up for the benefit of your business’ efficiency and productivity.

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What Makes VoIP So Different?

The differences between VoIP and the traditional method behind telephone services are pronounced enough that comparing them isn’t so much a consideration of one team versus the other—VoIP is in another league, practically an entirely different sport. Let’s go over what makes VoIP (Voice over Internet Protocol) so different, and how this offers greater benefits to businesses.

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HUB Tech Minutes

08 July 2020
A lot of people didn’t take the Coronavirus seriously when it was first discovered in late February. Now months later, as the pandemic rages on, people continue to work from home, have their hours cut, or be completely out of a job. For the business ...
07 July 2020
Have you ever run into this scenario? You are out of the office working with a customer, or perhaps at a trade show or event, and you really need to deal with an emergency with an upset client. You pull out your phone and give the client a call and m...
06 July 2020
As so many businesses have had to close their doors recently, remote work has become a very popular option. Unfortunately, this sudden shift has not been without negative side-effects. One such byproduct of this shift has been a serious overworking p...