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If you search and find 12 Internet sites to answer this question, you will receive 12 similar; yet not, answers.
I found the most succinct answer on SearchITChannel and their Features Writer Yuval Shavit:
“A Managed Services Contract is a Service Level Agreement (SLA) between a Managed Services Provider (MSP) and its Client that outlines both parties’ responsibilities, including which services the MSP will provide, minimum response time and liability protection for the MSP.”
What type of services are offered in a Managed Services Agreement? That will depend on the provider.
I have simplified the Managed Services offerings to four basic options. Some providers will offer more than one option, but not usually all are accommodated by one provider.
Level One Option Includes but is not limited to:
Type of Business Level One Option is suited for:
Level Two Option Includes but is not limited to:
Type of Business Level Two Option is suited for:
Level Three Option Includes but is not limited to:
For a Fixed Monthly Fee
Type of Business Level Three Option is suited for:
Level Four Option Includes but is not limited to:
For a Fixed Monthly Fee – Fully Managed
Type of Business Level Four Option is suited for:
Contact HUB Technology Solutions for more information on how Managed Services can help your business at 204-772-8822 or 1-833-874-0725